Shipping policy
Shipping Policy
Thank you for choosing Trade Center. We are committed to delivering your office equipment safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, delivery timeframes, tracking details, and processes for returns and cancellations.
1. Processing and Handling Time
- Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Bulk Orders: Large office equipment or bulk orders may require an additional 2 business days for specialized packaging and handling.
- Notifications: You will receive another notification when your order has shipped.
2. Domestic & International Shipping Times
We ship both domestically and internationally. Estimated delivery times depend on your location and the shipping method selected at checkout.
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Domestic Shipping | Standard Shipping | 3 – 5 business days |
| Express Shipping | 1 – 2 business days | |
| International Shipping | Standard International | 7 – 14 business days |
| Priority International | 4 – 7 business days |
Please note: Delivery times are estimates and may vary due to customs clearance procedures or carrier delays.
3. Shipping Rates and Customs
- Calculated Rates: Shipping charges for your order will be calculated and displayed at checkout.
- Duties and Taxes: For international orders, Trade Center is not responsible for any customs duties, taxes, or import fees applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.
4. Order Tracking
- Tracking Number: When your order ships, we will send you an email containing your tracking number and a link to the carrier’s website.
- Activation: Tracking information usually becomes active within 24 to 48 hours of shipment.
5. Order Cancellations
- Before Shipment: You can cancel your order for a full refund within 12 hours of purchase, provided the order has not yet been processed or shipped.
- After Shipment: If your order has already been dispatched, it cannot be canceled. In this case, please follow our return process after receiving the package.
- How to Cancel: To request a cancellation, please email our support team immediately at tradecenter1974@gmail.com with your order number.
6. Returns and Damages
- Return Window: We accept returns of unused, undamaged office equipment in its original packaging within 1 day of delivery.
- Return Shipping: Customers are responsible for international return shipping costs unless the return is due to our error (e.g., wrong item sent).
- Damaged Items: If your order arrives damaged, please inspect the packaging immediately and email us at tradecenter1974@gmail.com within 48 hours of delivery. Please include your order number and photos of the item’s condition.
7. Contact Us
If you have any questions or need assistance with your shipment, please reach out to our customer service team:
- Email: tradecenter1974@gmail.com
- Business Hours: Sunday to Thursday, 8:30 a.m. to 5:00 p.m.